• If an item arrives damaged/faulty please notify us at Customer service and provide images of the issue within next 14 days since the order received. We will send you a returns instruction and arrange collection of the faulty item. 
• Product report as damaged after 14 days since the order received would not be eligible to be considered as damaged item.

Change of mind

• MacCarthy's Interiors offer a no-quibble returns policy. If you are not completely happy with your purchase, please contact us at Customer service to arrange a change of mind return.
• Refunds can only be made in the original tender of purchase. Online refunds will be processed to the original payment card or type. 
• Items must be unused and in the original packaging with all tags, covers, and internal packaging intact.
• You need to notify us of your intent to return an item within 14 days of delivery.
• When sending an item back due to a change of mind please use a reputable carrier and retain your tracking information as proof of delivery back to us. Returns are the customers' responsibility until they reach us. Once we receive the item in a resaleable condition we will process the refund less the original shipping cost. 
• Please note. We reserve the right to reduce the refund given, due to damage, soiling, or evidence of use. 

CANCELLATION OF YOUR ORDER 

Please contact us immediately if you change your mind, as once an order has been sent for picking it is too late to cancel. 

If you wish to cancel your order on MacCarthy's Interiors before taking receipt of the item, you will need to receive the goods and then follow our returns procedure at your own cost.

We will be able to provide a refund to you through this process.

Please allow 14 days for the refund to be processed. 

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UK Returns & Refund Policy

At MacCarthys Interiors UK, we want you to shop with confidence. If you're not completely satisfied with your rug, we're here to help.

Returns

You must contact our customer support team within 7 days of your order being delivered to request a return.

To be eligible for a return, the rug must:

• Be unused and in its original condition.

• Be free from any stains, damage, odours, pet hair, or signs of wear.

• Be returned in its original packaging wherever possible.

Returns that do not meet these conditions may not be eligible for a refund.

How the Return Process Works

1. Contact our customer support team within 7 days of receiving your order.

2. Once your return is approved, we will arrange collection of the rug from your address.

3. After the rug has been received and inspected at our warehouse, we will process your refund.

Refunds

Once your returned rug has been received and inspected, your refund will be processed to your original payment method within 14 days.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Damaged or Incorrect Items

If your rug arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photographs of the issue so we can resolve it promptly.